Support
Got questions about listings, bookings, fees, safety, or your account? You’re in the right place.
Frequently Asked Questions
Click a question to expand the answer.
How does Room for Friends work?
Join with your real name, connect to friends and friends-of-friends, and book places from your trusted circle. See How it works.
Who can list or book?
Adults (18+) who agree to our Terms and Privacy Policy. Hosts are responsible for the accuracy of listings, house rules, and legal compliance.
Are there service fees or taxes?
Any fees or taxes will be displayed before you confirm a booking. See Fees & Taxes in our Terms.
What is the cancellation or refund policy?
Policies are shown on the listing or at checkout if enabled. Always review them before booking. More detail in Listings, Stays & Transactions.
How do I report a concern or policy violation?
Use the in-product reporting/flagging tools where available, or contact us via the form below. For emergencies, contact local authorities first. See Why it’s safer.
How do verification and trust badges work?
We use a real-name policy and provide optional ID/social verification where available. Verified items may display badges. Learn more in Safety Appendix.
What data do you collect and how is it used?
We collect account, usage, and content data to operate and improve the service. Full details in our Privacy Policy.
Can I delete my account?
Yes. Request deletion via the contact form below or from your account settings (if available). We may retain limited data as required by law. See Data Retention.
Safety & Trust
Room for Friends is built around trusted networks. Here’s how we promote safer interactions:
- Real-name policy: Use your real name; impersonation is prohibited.
- Reporting & flagging: Report listings, messages, or users that violate our rules. We review and act where appropriate.
- Optional ID/social verification: Opt in (where available) for added trust badges.
- Dispute approach: We’re not a party to user-to-user agreements, but we may provide guidance and enforce policy (including suspension/removal). For emergencies, contact local authorities.
See the full appendix in our Terms & Conditions.
Key Policies
Contact Us
Have a question that’s not covered above? Send us a note and we’ll get back to you. support@roomforfriends.com